CIENAPPS Software grants the client a non-exclusive, non-transferable, limited license to use its SaaS and software solutions.
The client is not authorized to copy, modify, distribute, resell, or reverse engineer the software.
2. Intellectual Property
All intellectual property, including software, source code, catalogs, designs, trademarks, and documentation, remains 100% the property of CIENAPPS Software.
The client acknowledges no ownership rights are transferred.
3. Subscription Terms
SaaS subscriptions are for a minimum term of 12 months and renew automatically unless written termination is provided 60 days before expiration.
Payments are non-refundable unless expressly stated otherwise.
4. One-Time Fees
All one-time fees (activation, installation, configuration, custom development) are non-refundable.
These fees do not transfer any intellectual property rights.
5. Payment & Billing
Payments are due monthly under the terms stated on the invoice.
Late payments may result in penalties, service suspension, or termination.
6. Non-Payment Consequences
If monthly fees are not paid, the client immediately loses all rights of access and use of the software.
The software will be rendered inaccessible and unusable until all amounts due are fully paid.
Non-payment does not confer any right of possession or service continuity.
7. Termination & Suspension
CIENAPPS Software reserves the right to suspend or terminate service in cases of non-payment, material breach, or violation of these terms.
In case of early termination, the client remains liable for the balance of subscription fees for the contractual period.
8. Service Availability & SLA
CIENAPPS Software strives to provide optimal service availability.
Planned maintenance may occur with reasonable notice to clients.
9. Data Protection & Confidentiality
CIENAPPS Software commits to protecting client data and complying with applicable privacy laws.
The client is responsible for safeguarding credentials and account usage.
10. Custom Development
Any custom development performed for a client is billed as one-time fees.
Intellectual property of such developments remains the property of CIENAPPS Software.
11. Software “As Demonstrated”
Software is provided as demonstrated during presentations.
Any missing or additional functionality must be developed as paid custom work.
Under no circumstances may the client demand free development of non-existent features based on discussions, assumptions, or personal interpretation.
No non-existent items can be quoted or sold except through acquisition of custom development services.
12. Limitation of Liability
CIENAPPS Software is not liable for indirect damages, loss of profits, data loss, or service interruptions.
Total liability is limited to the amount paid by the client in the last 12 months.
13. Governing Law & Jurisdiction
This agreement is governed by the laws of the jurisdiction where CIENAPPS Software is headquartered.
All disputes shall be submitted to the competent courts of that jurisdiction.
14. Dispute Resolution
Before legal action, parties agree to attempt mediation or amicable arbitration.
15. Amendments & Notices
CIENAPPS Software reserves the right to amend these terms with reasonable notice.
All contractual notices must be provided in writing (email or registered mail).
